Our guarantee
A promise in writing, not a handshake
Every job we do comes with a written guarantee. Here is what that means, in plain English.
Guarantee lengths come from config/business.js. Confirm them with the roofer.
What our written guarantee covers
When we finish, you get a document with your address, what we did, the date, and how long it is guaranteed. If the work we did fails during that time because of how it was done or the materials we used, we come back and put it right at no cost to you.
It covers our workmanship and the materials we supplied. It does not cover damage from things outside our control, such as a tree falling on the roof, someone else working on it, or a storm stronger than a roof is designed for. Those are what home insurance is for, and we can help with that claim too.
What an insurance-backed guarantee adds
A normal guarantee is only as good as the company behind it. If a roofer stops trading, their guarantee goes with them. An insurance-backed guarantee is a separate policy, taken out when the job is done, that pays for the work to be put right by another firm if the original roofer is no longer around.
Ask us at your survey whether an insurance-backed guarantee is available for your job, and what it would cost.
Why to avoid cash-only, no-VAT deals
Most people have had a knock on the door, or a quote that was suspiciously cheap "if you pay cash". It is tempting. Here is what you give up:
- No real guarantee. Without an invoice there is no record of the work, so nothing to claim against if it fails.
- No insurance. If someone falls or your house is damaged, you may end up dealing with it yourself.
- No building control. A re-roof needs signing off. Without the certificate, you may have a problem when you sell.
- No comeback. Many doorstep roofers use pay-as-you-go phones and change names. When the leak returns, so does the silence.
- Often, no saving. Low prices usually mean a quick overlay on top of a failing roof, which costs more to fix later.
We give every customer an itemised written quote, a proper invoice, a copy of our insurance on request and a written guarantee. That is how it should work, whoever you choose.
Questions to ask any roofer
- Can I have the quote in writing, itemised?
- Can you send a copy of your public liability insurance?
- How long is the guarantee, and can I see one?
- Will you notify building control (for a re-roof)?
- Can I speak to someone you worked for recently?
Get a quote you can hold us to
Answer a few quick questions and see a guide price in under a minute. Or call and talk to a roofer, not a call centre.